This Privacy Policy explains how Fluidline Hydro Equipments Pvt. Ltd. (“Fluidline”, “we”, “us”) collects, uses, and protects information submitted through our website at fluidlinehydro.in and during the course of business correspondence.

Information we collect

We collect information you voluntarily provide via our enquiry forms, telephone, email and any other direct correspondence. This typically includes your name, company, email address, phone number, the product or service of interest, and the technical details of your enquiry. We also collect standard server log information (IP address, browser type, pages requested, timestamps) for security and performance monitoring.

How we use information

We use the information you provide to respond to your enquiries, prepare quotations, schedule site visits and commissioning, fulfil contractual obligations, send you technical documentation when requested, and provide post-sales service and support. We may also use your business contact details to send you occasional product updates — you can unsubscribe at any time.

Data sharing

We do not sell, rent or trade your personal data. We may share information with our transport, logistics and component-supply partners strictly to the extent necessary to fulfil your order. Where required by law or regulation, we will share information with statutory authorities.

Data retention

Enquiry records are retained for the period reasonably required to handle the enquiry, follow up on the business opportunity, and meet our legal and regulatory obligations. Customer records relating to delivered equipment are retained for the operational life of the asset plus seven years to support warranty and service obligations.

Cookies

Our website uses minimal cookies, restricted to functional purposes (session preferences) and anonymised analytics. We do not use third-party advertising or behavioural tracking cookies.

Your rights

You may request access to, correction of, or deletion of your personal data held by Fluidline. Send requests to [email protected] with the subject line “Privacy request”.

Contact

For any questions about this Privacy Policy or our data practices, write to:

Fluidline Hydro Equipments Pvt. Ltd.
153-T, Zone-A, EPIP Phase 1, Sector 53, Kundli Industrial Estate
Sonipat, Haryana 131028, India
Email: [email protected]
Phone: +91 98682 11646